FAQ

"Maurusia" gets its inspiration from the civilizational heritage of the "Moors" from which the origin dates back to Greco-Roman antiquity which designated the Amazigh populations of North Africa and over the course of civilizations, the Muslim people of Maghreb.  

It is this rich civilizational heritage as well as a symbiosis between our obsession with excellence, fair trade and passion for purity that gave birth to "Maurusia", which aims to offer you authentic local and natural products.

Three main reasons to choose us:
I-Nos produits sont purs, naturels sans additifs ni produits chimiques, de qualité supérieure & de sources crédibles. Notre gamme de produits répond aux normes de qualité supérieures intégrant les règles nationales de sécurité sanitaire, une production et un conditionnement biologiques marocains, européens, américains attestés par des certifications et labels délivrés par l'ONSSA, MOROCCO FOODEX & IGP Argan..
IIOur products and recipes are part of a process of authenticity and consistency: Our recipes draw their sources of inspiration from our original traditions while performing in relation to global quality standards and good production practices. Our preparations are qualified and all our batches are consistent in terms of taste, texture and nutritional values.
IIIOur products and services offer aim to be creative and innovative: Our research and development set up provide us with new products that will satisfy your desires as well as those of your loved ones. Our service goes beyond delivering you on time your orders, but also considering you as a true ally through a continuous listening, satisfaction surveys and loyalty programs.

• Notre huile d’Argan, notre pâte à tartiner Amlou sans miel et les miels Thym et Euphorbe sont certifiés Bio.
• Quant aux autres produits en l’occurrence la pâte à tartiner Amlou avec miel, elle est composée d’Amandes et d’huile d’Argan tous les deux certifiés Bio et du miel authentifié pur et naturel par l’ONSSA. Il est de même pour les autres variantes du miel.

Harvests and raw materials are made in regions classified as terroir of Morocco and protected geographical index. This is a guarantee of authenticity for each of the products and of traceability guaranteeing superior quality.

In addition, organic certifications are a guarantee that the raw materials are rich in nutrients and the additives used are natural and therefore do not contain pesticides.

We work daily with our partners of choice, selected meticulously and exclusively among cooperatives, beekeepers and farmers all engaged by the certifications, labels and the most demanding standards in line with good manufacturing practices. 

These are a guarantee that the products are manufactured, packaged, checked and stored according to measures adapted to their use and their specificity. 

The packaging is done in facilities authorized by ONSSA meeting the standards in force by product category: oils from oleaginous fruits; vegetable preparations for spreading honey and hive products.

Place your order on maurusia.ma or maurusia.com: Make your product selection and add it to the basket & continue shopping so on. Then validate your order and enter your information to guarantee good delivery conditions and to benefit from future loyalty programs. Finally, select the cash on delivery option.

There is no minimum order amount, we process them all. However, delivery costs are invoiced according to the rates in force for orders below 300dhs for Casablanca and 500dhs for the other cities. Beyond the amounts previously mentioned, delivery costs are free.

24 hours for cities: Casablanca, Rabat, Kenitra, Tangier, Fez, Meknes, Jadida, Beni Mellal, Marrakech, Agadir. 

48h to 72h for all other cities

Just inform us by phone or Whastapp at +212 663 366266 or by email:

support@maurusia.com

Payments are made in cash on delivery. The other methods of payment will be deployed in the near future.

You may need to contact us within the 24 hours of placing your order. Once this period has passed, your order will be sent and must be paid for by you given our on time delivery commitment.

For a reason of non-satisfaction of products or breakage following transport, reimbursement is possible but in the event that the product(s) are returned with supporting proof in the event of breakage.

Your personal data is only used by the Maurusia.com site and will in no case be given, exchanged or sold to a third party for any reason without your consent. We also implement various security measures to preserve your personal data. Find more details on the management of your personal information on our Privacy Policy page.